Question 1:

Can I keep my existing phone number?

Unfortunately international mobile number portability is not possible.

Question 2:

Can I choose a phone number?

Unfortunately at the moment you are not able to choose your mobile phone number, but in the future we will provide you with a range of numbers you can select from.

Question 3:

How long will the Sim Card last?

The Rihal Sim Card is specially produced to support travellers to Hajj and has a validity of Two months starting from the beginning of December till the end of January.

Questions 4:

How can I reach customer service?

You may access all the details of service numbers available, so if you wish find out emergency numbers.